adda97 Privacy Policy

1. Data We Collect

adda97 collects personal data in the following categories when you register, verify, deposit, play, or contact support:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during registration or identity verification.
• Contact data: Mobile phone number, email address, and residential district or city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: Mobile money account references for bKash, Nagad, Rocket, or Upay used to process deposits and withdrawals. adda97 does not store full payment credentials — transaction references are retained for reconciliation and dispute resolution only.
• Identity verification documents: Government-issued photo identification (National ID card, passport, or driving licence) submitted during KYC verification. These documents are stored in encrypted form and accessed only by authorised compliance personnel.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and geolocation data derived from your IP address at the time of login.
• Behavioural data: Betting history, game session data, deposit and withdrawal frequency, bonus usage patterns, and responsible gaming tool activations. This data is used to personalise your experience and to monitor for problem gambling indicators.
• Communication data: Records of any messages sent to adda97 support via email, live chat, or in-platform messaging. These records are retained for quality assurance and dispute resolution purposes.

adda97 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has submitted personal data, the relevant account will be suspended and data will be deleted without delay.

2. How We Use Your Data

adda97 processes your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with these stated uses:

• Account management: Creating, maintaining, and securing your adda97 account, including verifying your identity during registration and at subsequent verification checkpoints.
• Payment processing: Executing deposits, withdrawals, and refunds through your registered bKash, Nagad, Rocket, or Upay account. Transaction records are maintained for financial reconciliation.
• Fraud prevention and security: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, collusion, and other fraudulent activities through automated monitoring and manual review.
• Responsible gaming: Monitoring your account activity for indicators of problem gambling behaviour and enforcing self-imposed limits, cooling-off periods, and self-exclusion requests.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering, know-your-customer, and data protection requirements.
• Platform improvement: Analysing anonymised or aggregated user behaviour data to improve the performance, stability, and features of the adda97 platform. This analysis does not involve identifying individual players.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with your account or transactions.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].

3. Data Sharing and Third-Party Disclosure

adda97 does not sell or rent your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive only the transaction-level data necessary to process your deposit or withdrawal. adda97 does not share your full profile or betting history with payment providers.
• Game providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) receive a session token and player reference when you launch a game. These providers operate under their own privacy policies and data processing agreements with adda97.
• Identity verification services: Where enhanced KYC verification is required, adda97 may engage a third-party identity verification provider to authenticate documents submitted by players. These providers process data solely for verification purposes and are contractually prohibited from retaining or repurposing your data.
• Legal authorities: adda97 may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law, valid legal process, or to protect the rights, property, or safety of adda97 and its players.
• Business transfers: In the event of a merger, acquisition, or asset sale involving adda97, player data may be transferred to the successor entity. adda97 will notify affected players via the registered contact details on file prior to any such transfer.

All third-party service providers with whom adda97 shares personal data are required to maintain appropriate technical and organisational safeguards consistent with adda97's own security standards.

4. Cookies and Tracking Technologies

adda97 uses cookies and similar tracking technologies to operate and improve the platform experience. The categories of cookies used are as follows:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect your account from cross-site request forgery. Essential cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as language settings, last-visited game category, and responsible gaming tool configurations so that these are applied automatically on your next visit.
• Analytics cookies: Allow adda97 to measure platform usage, identify performance bottlenecks, and understand which features players find most valuable. Analytics data is aggregated and does not identify individual players by name.
• Security cookies: Used by our fraud detection systems to recognise your device and flag unusual login patterns, such as access from a new location or device that has not previously been associated with your account.

You may manage cookie preferences through your browser settings. Please note that disabling essential or security cookies may prevent you from logging in or using certain platform features. adda97 does not use cookies to serve third-party advertising on the platform.

5. Data Retention

adda97 retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Active account data: Retained for the duration of your account relationship with adda97 plus a period of five years following account closure, to satisfy legal, tax, and anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction logs are retained for a minimum of seven years from the date of the transaction in accordance with standard financial record-keeping obligations.
• Identity verification documents: KYC documents are retained for five years from the date of submission or the date of account closure, whichever is later.
• Support communications: Customer support records are retained for three years from the date of the most recent interaction in a given support thread.
• Marketing consent records: Records of your marketing preferences and consent history are retained for the duration of your account relationship plus two years.

Where adda97 is required by a legal hold or ongoing dispute to retain data beyond these standard periods, the relevant data will be preserved until the legal hold or dispute is resolved, after which normal retention schedules will resume.

6. Data Security Measures

adda97 implements a layered approach to data security, combining technical controls, organisational procedures, and access management practices to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Key security measures include:

• SSL/TLS encryption for all data transmitted between player devices and adda97 servers.
• Encrypted storage of sensitive personal data including identity documents and payment references.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data, limited to what is necessary for their job function.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Logging and monitoring of all access to systems holding personal data, with automated alerts for unusual access patterns.
• Staff training on data protection obligations and secure data handling practices.

In the event of a data breach that poses a risk to player rights or interests, adda97 will notify affected players as promptly as practicable via their registered contact details and will take immediate remediation steps to contain the breach and prevent recurrence.

7. Your Data Rights

As an adda97 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact adda97 at [email protected] with the subject line "Data Rights Request":

Right to Access: You may request a copy of the personal data adda97 holds about you, together with information about how and why it is being processed.

Right to Correct: If any personal data held by adda97 is inaccurate or incomplete, you may request that it be corrected. Identity-related corrections may require supporting documentation.

Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to adda97's legal retention obligations. Note that adda97 may be required to retain certain data (e.g., transaction records) regardless of an erasure request.

Right to Portability: You may request a machine-readable export of personal data you have provided to adda97, such as account profile data and transaction history.

Right to Object: You may object to adda97 processing your personal data for direct marketing purposes at any time. This objection will be acted upon immediately with no requirement for justification.

Right to Restrict: In certain circumstances, such as where you contest the accuracy of your data or have objected to processing, you may request that adda97 restrict its use of your data pending resolution of the matter.

adda97 will respond to verified data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure the security of your account data.

8. Protection of Minors

adda97 is a strictly adults-only platform. Registration is prohibited for any person under the age of 21. adda97 does not knowingly collect, store, or process personal data belonging to individuals under 21 years of age.

If a parent or guardian believes that a minor has created an adda97 account or submitted personal data to the platform, they should contact [email protected] immediately. Upon verification, adda97 will suspend the account, delete all associated personal data, and return any deposited funds to the originating payment account.

adda97 employs age verification checks during the registration process and may request identity documentation to confirm that a player meets the 21+ age requirement before allowing deposits or withdrawals.

9. Changes to This Privacy Policy

adda97 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, adda97 will update the "Last Updated" date at the top of this page and, where the changes are significant, notify active players via their registered mobile number or email address.

Your continued use of the adda97 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue using the platform and may request account closure by contacting [email protected].

10. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or adda97's data practices, please contact the adda97 data team using the details below. All privacy-related communications are handled in English and responses are provided within Bangladesh Standard Time (UTC+6) business hours.